Skate Britain Terms and Conditions

Last updated: 5 October 2026

1. About us

These terms apply to consumer purchases from skatebritain.co.uk.

We trade as Skate Britain.

Skate Britain

MULE, Entrance to Car Park

Salop Road

Oswestry

SY11 2NR

United Kingdom

Email: [email protected]

Telephone: 01691 590361

VAT number: 386 376 353

Nothing in these terms limits your statutory consumer rights.

2. Orders and payment

Please check your products, sizes and delivery details before placing your order. You must be authorised to use the payment method provided.

Your order acknowledgement confirms that we have received your order. We accept your order when we send your dispatch confirmation, at which point a contract is formed. You may withdraw your order before acceptance.

If we cannot supply an item, we will contact you and promptly refund any payment for that item.

Prices are displayed in pounds sterling and include applicable UK VAT. Delivery charges and the total payable are shown before you complete your purchase.

Available payment methods and payment timing are shown at checkout. Where payment is required in advance for a special order, this will be explained before purchase.

If we discover a pricing error before accepting your order, we will contact you. You can choose to proceed at the correct price or cancel for a refund. We will not charge you more without your agreement.

3. Delivery

UK delivery charges

The delivery threshold is based on the goods total after discounts, excluding delivery charges.

We use Royal Mail for smaller parcels and DPD for larger parcels. First Class refers to the Royal Mail service. Where a DPD upgrade is available, its service and price will be identified at checkout.

The £5.99 delivery upgrade is the total delivery charge, not an additional charge on top of standard delivery.

Available services, delivery areas and estimated times will be shown before payment. Dispatch and delivery are separate stages: choosing an upgraded delivery service does not make an item available sooner or guarantee next-day arrival unless we expressly state this.

We will deliver within the agreed delivery period or, if no period has been agreed, without undue delay and within 30 days of the contract being formed.

If there is a delay, we will keep you informed. Where the law allows, you may cancel immediately, including if we refuse to deliver or miss an essential delivery deadline that you told us about before ordering. Otherwise, you may give us an appropriate further delivery deadline and cancel if we fail to meet it.

If you cancel because we have failed to deliver as required, we will refund the cancelled goods and applicable delivery charges without undue delay.

Goods remain our responsibility while being carried by our delivery providers until you, or someone you nominate, physically receives them.

Please contact us promptly about missing or damaged parcels so we can help. A delay in reporting does not automatically remove your legal rights.

4. Special orders

Some products are ordered specifically for you from our suppliers, including suppliers in Germany. These products may take longer to arrive than items held in our own stock.

We will identify special-order products and explain their expected lead time before you order. If that estimate changes, we will contact you. Any delivery period beyond 30 days must be agreed with you.

A delivery upgrade applies when your order is ready for dispatch. It does not shorten the supplier’s lead time.

An ordinary catalogue item remains subject to the usual statutory cancellation rights, even where we have specially ordered it from a supplier.

Goods genuinely made to your specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right. We will explain any applicable exclusion before purchase. This does not affect your rights if goods are faulty or misdescribed.

5. Cancelling an online order

For goods covered by the statutory cancellation right, you can cancel without giving a reason.

Tell us within 14 days starting the day after you, or someone you nominate, receives your goods. If goods from one order arrive separately, the period normally starts the day after the final item arrives. You may also cancel before delivery.

These rights apply to sale goods as well as full-price goods.

To cancel, email us, write to us or send another clear statement that you wish to cancel. You can use the cancellation form below, but you do not have to. You do not need a returns number or our approval to exercise this right.

Send the goods back within 14 days after telling us you wish to cancel.

You are responsible for the direct return postage for a change-of-mind return. If an item cannot normally be returned by post, we will explain the return cost before purchase. We cover reasonable return costs for faulty or incorrect goods.

You may inspect and try on goods as you would in a shop. Opening packaging does not automatically remove your cancellation right. Where legally permitted, we may reduce your refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

We do not charge a restocking or cancellation fee for exercising your statutory cancellation right.

Any additional cancellation rights or extended deadlines provided by law still apply.

6. Refunds following cancellation

When you cancel your whole order under your statutory cancellation rights, we refund the goods price and the cost of our least expensive standard delivery option.

If you chose a more expensive delivery service, we do not refund the amount above the standard delivery cost. If standard delivery was free, there is no standard delivery charge to refund.

We refund without undue delay. Where goods are being returned and we have not offered to collect them, the refund deadline is 14 days after we receive the goods or evidence that you sent them back, whichever happens first. Otherwise, the deadline is 14 days after you tell us you are cancelling.

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Any lawful deduction for diminished value will be explained.

7. Our additional 30-day refund/60-day returns offer

In addition to your statutory rights, we accept full-price goods returned unused, complete and in their original packaging, provided they reach us within 60 days of your dispatch confirmation email.

This voluntary extension excludes sale, reduced-price, promotional and customised goods. These exclusions do not affect your statutory cancellation rights or your rights concerning faulty or misdescribed goods.

You pay return postage under this extended offer. We refund the eligible goods price to the original payment method within 30 days of receiving the return. Original delivery charges are not refunded under this voluntary extension.

Where statutory refund deadlines or entitlements apply, those take priority.

8. Returning goods

Send returns to:

Skate Britain

MULE, Entrance to Car Park

Salop Road

Oswestry

SY11 2NR

United Kingdom

Please include your name, order number or other proof of purchase, and a note explaining whether you would like a refund or an exchange. Contact us if you cannot find your order number.

Package the goods securely. We recommend a tracked service and keeping proof of posting. Using a particular carrier is not a condition of your statutory rights.

For faulty or incorrect goods, contact us so we can arrange a return or reimburse reasonable return postage.

Try skates and protective equipment on indoors on a clean surface, following the manufacturer’s fitting instructions. If you intend to return goods as unused, do not skate outside in them.

Contact us if you need help choosing a size or assessing the fit.

9. Faulty, damaged or incorrect goods

The goods we supply must match their description, be of satisfactory quality and be fit for their usual purpose and any particular purpose you have made known to us and relied on us to advise on.

You normally have a short-term right to reject faulty goods within 30 days of delivery and receive a refund.

After that, you may be entitled to a free repair or replacement. If that remedy fails, is impossible or is not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the goods, subject to the applicable legal rules.

We cover reasonable return costs for goods you are entitled to reject. Any refund due for rejected faulty goods will be made without undue delay and within 14 days of us agreeing that you are entitled to it.

Original packaging is not required to exercise your statutory rights. A manufacturer’s warranty is additional to those rights and does not replace our responsibilities.

Please contact us with details of the problem and proof of purchase. Photographs may help us investigate, but contact us even if you cannot provide them.

10. Complaints and our responsibility

If you have a complaint, contact us using the details in section 1. We will investigate and explain how we propose to resolve it.

Where a complaint cannot be resolved, we will provide any alternative dispute resolution information required by law and explain whether we will participate.

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If circumstances outside our reasonable control cause delays, we will take reasonable steps to minimise their effect and keep you informed. Your statutory cancellation and refund rights remain available.

11. Website use and privacy

Keep your account details secure and contact us if you suspect unauthorised access.

You must not misuse the website, introduce malicious software, interfere with its operation or attempt to gain unauthorised access.

Website text, photographs, logos and other materials belong to us or their respective owners. You may use the website for personal shopping and retain copies of your order information and these terms. Other reuse requires permission unless permitted by law.

You retain ownership of reviews you submit. When you submit a review for publication, you allow us to display it on the relevant product or review page. This does not authorise us to publish your private correspondence or unrelated personal information.

We may remove unlawful, abusive or irrelevant submissions. We will not knowingly publish fabricated reviews.

Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains how we use cookies.

12. Changes to these terms and governing law

The terms applying when you place your order govern that order. Later changes will not retrospectively alter your order without your agreement, except where required by law.

These terms are governed by the law of England and Wales. You retain any mandatory consumer protections that apply in your country of residence.

You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also use the courts of that jurisdiction. Nothing in these terms restricts access to any court you are legally entitled to use.

Cancellation form

You can use this form to cancel an order, but any clear statement of cancellation is sufficient.

To: Skate Britain, MULE, Entrance to Car Park, Salop Road, Oswestry, SY11 2NR, United Kingdom

Email: [email protected]